A mission that will make you proud

Description

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Project Coordinator plays a critical role supporting an Amazon Leo distribution project, managing logistics, tracking, and coordination: organizing recipient lists, coordinating with vendors on addresses and quantities, managing tracking documentation, and liaising with site Executive Assistants (EAs) and Reception contacts globally.

The ideal candidate is customer-obsessed and has project coordination experience working in a high-end office setting. They are a self-starter with impeccable attention to detail. They are comfortable with ambiguity but can successfully manage multiple tasks and projects simultaneously with direction and support from onsite staff. The candidate must be able to communicate effectively with stakeholders and thrive in a fast-paced, dynamic environment. They anticipate customer needs, resolve tactical challenges, and remain calm under pressure.

Location: Redmond, WA
Schedule: Monday - Friday 10 - 20hrs/week (hours vary)
Wage: $37.48 - $42.81 per hour

Contract Role: 3-4 months, with the possibility of extension

Key Responsibilities

Project Coordination and Oversight 

• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift. 
• Coordinate design review and approval workflows by routing materials between stakeholders and vendors, consolidating feedback, and securing sign-off prior to production. 
• Monitor vendor production progress against agreed timelines and quantities, proactively flagging delays or quality issues to maintain schedule adherence. 
• Attend recurring project review meetings to provide status updates on production, distribution, and tracking, and to surface risks or blockers requiring stakeholder input. 
• Collaborate with leadership and program stakeholders to create operational efficiencies and draft process documentation. 
• Establish documentation and procedures as part of the ongoing distribution network, updating existing processes and tracking documentation.

Logistics and Distribution 

• Build and maintain accurate global distribution and recipient lists by coordinating with site contacts to confirm shipping addresses, quantities, and site-specific delivery requirements. 
• Coordinate with vendors and carriers to execute shipments to recipient sites, confirming delivery details to ensure materials are routed to the correct destinations. 
• Maintain, organize, track, and communicate inventory of project materials. 
• Serve as the primary point of contact for resolving delivery issues by tracking shipments, investigating missing or misdirected packages, and coordinating replacements as needed. 

Administrative and Communication Support 

• Serve as the point of contact for all stakeholders, peers, and vendors to proactively resolve customer needs. 
• Monitor and respond to correspondence, providing customer education, support, and information as necessary. 
• Communicate with stakeholders, peers, and vendors to share trends, feedback, and observations. 
• Maintain comprehensive knowledge to address inquiries and troubleshoot issues effectively. 
• Maintain accurate and current records of relevant data/metrics as needed. 
• Assist with new tasks, processes, or projects as needed to support evolving team requirements and other NWC divisions and requests from Amazon partners. 
• Hours will have varied start and end times due to scheduling needs.  

Needed Experience & Requirements

• High School Diploma or GED required; associate or bachelor’s degree preferred, or equivalent combination of education and experience.
• 3+ years of experience in a high-volume customer-facing role. 
• Proven customer service experience with Executive level employees. 
• Strong verbal and written skills. 
• Experience in project coordination, event organization and planning. 
• Highly effective in a fast-paced, dynamic environment. 
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet, and SharePoint. 
• Excellent customer service skills with the ability to write concise correspondence. Successfully communicating verbally and electronically with all levels of client customers, management, employees, and vendor partners.  
• Trustworthy; ability to work well independently as well as collaboratively in a team setting. 
• Flexible and adaptable to work in an evolving and hybrid environment, with the ability to multi-task in a fast-paced atmosphere.  
• Display flexibility in an ever-changing environment, adapting to changes in priority and/or project requirements. 
• Effective and efficient time management, possessing the ability to maintain multiple high-profile projects of varying timelines simultaneously across various stakeholders without direct ownership of resources. 
• Strong attention to detail and a focus on project execution, able to manage a high degree of complexity and to distill information. 
• Demonstrate capability to work independently and as part of a team, displaying strong critical thinking, conflict resolution and problem-solving skills. 

Working Conditions & Physical Demands

• Flexibility to work nights and weekends based on needs. 
• Must be able to travel both domestically and internationally, for multiple weeks at a time.
• Must be willing and able to travel internationally as required.
• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 15lbs. 
• May need to carry supplies to other buildings. 
• Support adjusting furniture or working with the onsite team to help facilitate furniture needs. 
• Ability to work at a computer for long periods (up to 8 hours per workday). 
• The ability to move consistently within a 1.5-mile radius is required. 
• Ability to read, write, communicate, and comprehend the English language. 
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses). 
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device). 
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit 

About Northwest Center 

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North. 

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion 

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].      

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.    

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.